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Benefits of Adopting AI in the Retail Industry!

Cloud Services / SaaS / Salesforce

Benefits of Adopting AI in the Retail Industry!


“AI has been powering retail for years, and retailers have only been scratching the surface of what’s possible. A combination of the right solutions and an intelligent approach to adoption and data management will help all retailers reap the benefits of AI”- Geoff Hueter.


In this digital era and to stay ahead in competition retail industry is using AI solutions for better business outcomes. It is proven that AI applications is changing retail today by empowering business with high level data and information.  There is no doubt that AI in retail is reshaping the entire industry. There are numerous benefits that retailers can have with the adoption of AI in their business. Let’s take a look on some of the benefits.

Retail personalization: Today shoppers want personalized experience by feeling special and connected. AI powered retail personalization provides unique and different In store experience to every shopper with greater engagement. By collecting data and using the power of AI, stores can generate the accurate actions to improve customer experience. Especially online retail where AI offers authentic and tailored experiences to each customer with also increasing brand loyalty and customer retention.

Positive Customer Experience: Customer Experience is quickly becoming the game changer for every brand. Every retailer wants to have the potential of AI as many customers predict that better and positive customer Experience is the key factor encouraging them to purchase more despite of prices. AI impact the customer experience by making it more personal and positively convenient.

Lower Cost to serve: Retailers tends to know what it cost to serve their customers. AI is helping retailers increase their profit by automation and bringing efficiency at lower cost. Some expenses related to core operations can be cut. Tasks can be automated and there is no need to include their salaries in your tight budget. Such savings are very important when your business is facing tough times like in this recent pandemic.

Effective promotions and Business: AI driven marketing will surely do more effective promotions and business planning with planned and targeted advertising programmes. By optimizing promotion strategies with the potential of AI retailers can acquire their business goals.


Retailers are reaping the benefits of AI in their business with potential for a brighter future. There is now “new retail” emerges as no surprise. Retailers are gaining financial gains and increasing their investments in this technology focused retail industry.



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