AI and Chatbots: Digital Transformation!

Picture Source: Oracle

“Chatbots represent a new trend in how people access information, make decisions and communicate” – CHRISTIE PITTS

AI is the technology that enables machines to naturally interact with human via language. Part of Artificial Intelligence that supports concept like neural networks, machine learning and make them available to build useful applications. Chatbot is an artificial intelligence program that can make conversation with a human in a natural language. Chatbots are designed to stimulate conversation with customers Many businesses have been forced to change and depend on digital assets and operations because of global pandemic and restrictions placed on business. Chatbots can save you both money and time freeing up you to handle your business. chatbots are here to slow downtime for you by increasing the productivity.

Picture Source – Oracle

It is important to improve your company’s customer service and ensure that it grows and gain the success. That is where chatbots come in. AI Chatbots reduces cost and enhances the customer experience. With their 24/7 availability, whatever time frame your customer raise a query, the chatbot is always ready to converse. They are an idle resource for help desk and customer service department with a smaller staff. AI chatbots are never troubled by answering the same questions repeatedly. Chatbots can also understand a client tone of voice and are sensible towards their moods and reaction. Chatbots reduces customers wait time and get them where they want to be quicker. Chatbots are also a chance for company’s support staff to focus on higher- value activities rather than the routine tasks. Chatbots with AI powers makes your bot capable and intelligent to answer complex queries.

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